Your Tasks • Develop a deep understanding of clients' business needs and objectives, providing tailored solutions and ongoing support • Act as the primary point of contact, fostering strong client relationships and ensuring high satisfaction levels • Collaborate with internal teams to ensure timely and successful delivery of our services to clients • Identify growth opportunities within accounts, proactively recommending upsell or cross-sell options to enhance value • Monitor account health, track key performance metrics, and prepare regular reports for clients • Address client inquiries, concerns, and escalations in a timely and professional manner • Stay informed on industry trends, market dynamics, and competitor activities, offering strategic insights to clients • Lead and implement change projects, optimizing system utilization and driving continuous improvement in client operations Your Profile • Bachelor’s degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering • Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry • Familiar with warehouse management or solution design in logistics, 3PL, automation and related fields • Strong communication and interpersonal skills, with the ability to engage effectively with clients at all levels • Excellent problem-solving abilities and a proactive approach to addressing client needs • Fluent in English and Chinese, both spoken and written, to support daily operations and business negotiations. An additional European language is a plus • Hybrid work model based in Dusseldorf, Germany • Willingness to travel across the EMEA region as needed