1. Training Planning & Development: - Collaborate with HR, Retail & Commercial teams to develop comprehensive annual/quarterly training plans covering BTQ & Retail Corner new opening training, product knowledge, sales techniques, and customer service excellence programs. - Design and organize Coffee Culture related activities (e.g., coffee tasting sessions, barista skills workshops) aligned with OP planning to enhance brand ambassadorship. - Execute Nestlé & Nespresso HQ's mandatory training programs (compliance, brand standards, sustainability initiatives). - Conduct training needs analysis through surveys, performance data, and stakeholder feedback to identify skill gaps. 2. Training Execution & Delivery: - Execute training activities according to the training calendar, including classroom training, on-site coaching, e-learning modules, virtual sessions, and new employee onboarding programs. - Provide hands-on coaching at retail touchpoints to reinforce learning and ensure consistent brand experience delivery. - Source and manage internal & external training resources (trainers, vendors, platforms) to optimize training delivery results. - Facilitate train-the-trainer programs to build internal capability and knowledge transfer within retail teams. 3. Assessment & Evaluation: - Design and implement training effectiveness evaluation frameworks. - Assess retail employees' competencies through written tests, practical assessments, mystery shopping feedback, and on-the-job observations. - Share assessment results with retail management to identify skill gaps, development opportunities, and high-potential talent for succession planning. - Develop and execute improvement action plans based on evaluation insights to continuously enhance training quality. 4. Training Administration: - Manage comprehensive training documentation: maintain training records, attendance tracking, certification status, and compliance data in LMS/HRIS systems. - Create new training content (presentations, handouts, videos, e-learning modules) aligned with brand guidelines and learning objectives. - Continuously update existing training materials to reflect new products, promotions, policies, and best practices. - Translate and localize HQ training resources for China market relevance and cultural appropriateness. - Prepare training reports and analytics for management review and budget planning. Key Experiences:  • Minimum 3-5 years of training experience in retail industry, preferably in luxury retail or premium consumer goods • Proven track record in designing and delivering impactful training programs • Experience in new store opening training and retail operations • Strong facilitation and presentation skills with diverse audiences • Experience in training needs analysis and program evaluation • Cross-functional collaboration experience with HR, Retail Operations, and Sales teams • Bachelor's degree or above required • Passion for coffee and premium brand culture • Fluent in English (written and spoken)