ITD Intern Position Overview We are seeking a motivated IT & Digitization intern to join our team with a primary focus on customer interaction and project management within the ITD department. This role offers hands-on experience in bridging technical solutions with customer needs while developing essential project management skills in a dynamic corporate environment. Key Responsibilities • Serve as a liaison between IT department and internal/external customers • Gather and document customer requirements for IT projects and initiatives • Conduct user requirements assessment and translate business needs into technical specifications • Facilitate customer meetings, workshops, training and feedback sessions • Provide first-level technical support and guidance to customers • Maintain regular communication with stakeholders on project progress and updates • Create and update project documentation, user guides, and process workflows • Contribute to continuous improvement initiatives within the IT department • Assist in developing customer communication templates and best practices Required Qualifications • Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, Marketing or related field • Strong verbal and written communication skills in both Chinese and English • Basic understanding of project management principles and methodologies • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Project) • Customer service orientation with strong interpersonal skills • Ability to work independently and as part of a team • Strong analytical and problem-solving abilities What You'll Gain • Hands-on experience in IT project management and customer relationship management • Exposure to enterprise-level IT systems and processes • Mentorship from experienced IT professionals • Opportunity to develop both technical and soft skills Duration & Commitment • 6 month internship program Location Shanghai, China