JOB SUMMARY The membership intern provides administrative and functional support to the Senior Relationship Manager and staff on member enquiries and CRM-related matters. KEY RESPONSIBILITIES • Send invoices to members due for renewal and follow up on payments as required. • Process and maintain accurate records of all membership applications. • Prepare and send membership welcome packages for new members including fapiao & member certificate • Ensure copies of membership information packs and associated forms are available at all times and located at the reception area. • Assist the Senior Relationship Manager in following up existing member’s enquiries. • Prepare monthly membership report for Board of Directors meeting and send to the Senior Relationship Manager for review on time. • Keep member data in CRM, Mini-program, Website and Glueup update to date as required. • Assist the staff with any functional requirements regarding CRM as required. REQUIREMENTS • Excellent written and spoken English and Chinese. • Attention to details, proactive and solutions-minded • Skilled in Microsoft software • Ability to work effectively in a team environment with great interpersonal skills • Ability to work independently, multi-task and meet deadlines • Ability to prioritise own workload and respond to new requirements • Ability to work independently and take responsibility, to use sound judgement and initiative to solve problems but refer promptly to senior reports if needed. • Strong sense of ethics and responsibility (a confidentiality agreement will be signed). • Excellent initiative and ability to prioritize tasks, multi-task, focus and imagine and deliver quality, timely outcomes so as to reduce pressure on self and others , and contribute to a calm, high morale work environment.