售后服务管理-实习当面告知
小米科技有限责任公司
2027-01-28 12:08:50
28届29届实习本科硕士
岗位详情
地区：
海外
专业要求：
专业不限
岗位职责：
1.Service Order Monitoring: Monitor and compare Xiaomi and service provider's system data on daily basis, to correct unsynchronized data;
2.Monitor logistics status to identify abnormal data, especially orders with delay risks or lost parcels, and then follow up on abnormal order processing with the relevant owners.
3.Customer Feedback Support: Organize and document the feedbacks from non-system channels like user complaint letters, e-commerce issues, and then support the owners to track the handling progress.
4.Compilation of data for replacement and refund orders.
5.Execution of DOA return operations under the direction of the relevant owners.
招聘要求：
Ability to work 35 hours per week full-time and start quickly at our Paris office, preferably for a period of 4 to 6 months;
Fluency in both Chinese and English; knowledge of French is a plus;
Proficiency in MS Office, especially Excel;
Willingness to learn and take initiative in solving problems independently, as well as collaborate effectively with different teams and departments;
Strong sense of responsibility and aptitude for managing multiple tasks in parallel;
Good service orientation and empathy, ability to provide reasonable and satisfactory solutions to users.
公司介绍
小米科技有限责任公司
小米科技有限责任公司，成立于2010-03-03，位于北京，法定代表人：雷军，登记状态：存续，注册资本185000万人民币，公司类型：民营/私企
"小米科技有限责任公司成立于2010年3月3日，是专注于智能硬件和电子产品研发的全球化移动互联网企业，同时也是一家专注于智能手机、智能电动汽车、互联网电视及智能家居生态链建设的创新型科技企业。小米公司创造了用互联网模式开发手机操作系统、发烧友参与开发改进的模式。“为发烧而生”是小米的产品概念。“让每个人都能享受科技的乐趣”是小米公司的愿景。小米公司应用了互联网开发模式开发产品，用极客精神做产品，用互联网模式干掉中间环节，致力让全球每个人，都能享用来自中国的优质科技产品。小米已经建成了全球最大消费类IoT物联网平台，连接超过4.78亿台智能设备，进入全球100多个国家和地区。MIUI全球月活跃用户达到5.5亿。小米系投资的公司超500家，覆盖智能硬件、生活消费用品、教育、游戏、社交网络、文化娱乐、医疗健康、汽车交通、金融等领域。"