Senior Engineer-上海当面告知
昆翎企业管理（上海）有限公司
2026-12-25 00:00:00
社招本科硕士
岗位详情
地区：
上海
专业要求：
计算机科学与技术网络工程信息管理
岗位职责：
（Key Responsibilities）
1. IT终端支持与故障处理 / IT End-User Support and Troubleshooting
负责公司员工桌面设备（PC、笔记本电脑、打印机、扫描仪、移动终端等）的安装、配置、维护及故障排除。
Install, configure, maintain, and troubleshoot employee endpoint devices, including desktop PCs, laptops, printers, scanners, and mobile devices.
为终端用户提供现场及远程技术支持，及时响应并处理Helpdesk工单。
Provide on-site and remote technical support to end users and respond to Helpdesk tickets promptly.
支持Windows操作系统、Office办公软件及常用业务系统的日常使用问题。
Resolve daily usage issues involving Windows, Microsoft Office applications, and commonly used business systems.
负责新员工IT设备准备、离职员工设备收回工作。
Prepare IT equipment for new hires and recover equipment from departing employees.
参与Intune、Entra ID（Azure AD）等现代终端管理平台的使用、运维工作。
Support the operation and maintenance of modern endpoint management platforms such as Intune and Entra ID (Azure AD).
负责Microsoft 365用户的问题处理，包括Outlook、Teams、OneDrive、SharePoint等服务支持。
Provide Microsoft 365 user support, including troubleshooting for Outlook, Teams, OneDrive, and SharePoint.
2. IT资产管理 / IT Asset Management
负责IT资产全生命周期管理，包括采购、登记、发放、回收、报废及盘点。
Manage the full lifecycle of IT assets, including procurement, registration, deployment, recovery, disposal, and inventory checks.
维护IT资产台账，确保资产信息准确完整。
Maintain the IT asset register and ensure asset information is accurate and complete.
跟踪设备保修及维护状态，提高资产使用效率。
Track equipment warranty and maintenance status to improve asset utilization.
3. 办公环境及会议室支持 / Office and Meeting Room Support
负责会议室设备、视频会议系统及办公区域IT设备的运行维护。
Operate and maintain meeting room equipment, video conferencing systems, and IT equipment in office areas.
支持大型会议及重要活动的现场技术保障。
Provide on-site technical support for large meetings and important events.
配合供应商完成设备安装、维修及技术支持工作。
Coordinate with vendors on equipment installation, repair, and technical support.
协助维护办公室网络、无线网络、打印系统及相关基础设施。
Assist with maintaining office networks, Wi-Fi, printing systems, and related infrastructure.
4. 文档与持续改进 / Documentation and Continuous Improvement
编写和维护IT知识库、操作手册及故障处理文档。
Create and maintain IT knowledge bases, user guides, and troubleshooting documentation.
总结常见问题并推动自动化和标准化改进。
Analyze recurring issues and drive automation and standardization improvements.
完成主管安排的其他相关工作。
Perform other related duties assigned by the supervisor.
招聘要求：
（Qualifications）
教育背景 / Education
本科及以上学历，计算机科学、信息管理、网络工程或相关专业。
Bachelor’s degree or above in Computer Science, Information Management, Network Engineering, or a related field.
工作经验 / Work Experience
3年以上桌面支持、Helpdesk或IT运维相关工作经验。
At least three years of experience in desktop support, Helpdesk, or IT operations.
有跨区域办公环境或外企工作经验者优先。
Experience supporting multi-site offices or working in a multinational company is preferred.
专业技能 / Technical Skills
熟悉Windows 10/11及Microsoft Office产品。
Proficient in Windows 10/11 and Microsoft Office products.
熟悉Microsoft 365管理及常见故障处理。
Experienced in Microsoft 365 administration and common troubleshooting.
熟悉AD域、组策略（GPO）、文件共享及打印服务。
Familiar with Active Directory domains, Group Policy (GPO), file sharing, and print services.
了解TCP/IP网络基础知识，能够排查常见网络问题。
Possess fundamental knowledge of TCP/IP networking and the ability to troubleshoot common network issues.
熟悉远程支持工具（TeamViewer、Quick Assist等）。
Familiar with remote support tools such as TeamViewer and Quick Assist.
了解终端安全、补丁管理、防病毒及资产管理流程。
Understand endpoint security, patch management, antivirus protection, and asset management processes.
具备一定的英语读写能力，可阅读、撰写英文技术文档。
Possess sufficient English reading and writing skills to read and prepare technical documentation in English.
加分项 / Preferred Qualifications
具备Microsoft 365、Intune、Entra ID管理经验。
Hands-on experience administering Microsoft 365, Intune, and Entra ID.
熟悉PowerShell脚本编写或自动化运维。
Familiar with PowerShell scripting or IT operations automation.
具有流利的英语读、写和日常对话能力。
Possess fluent English reading, writing, and everyday conversational skills.
对AI知识有一定的了解，可以熟练使用AI和自动化工具，辅助完成日常工作。
Have a basic understanding of AI and be proficient in using AI and automation tools to support daily work.
综合素质 / Core Competencies
具备良好的客户服务意识和沟通协调能力。
Demonstrate a strong customer-service mindset and effective communication and coordination skills.
具备较强的问题分析与解决能力。
Possess strong analytical and problem-solving abilities.
责任心强，能够承受一定工作压力。
Be responsible and able to work effectively under pressure.
具有团队合作精神和持续学习能力。
Demonstrate teamwork and a commitment to continuous learning.
公司介绍
昆
昆翎企业管理（上海）有限公司
昆翎企业管理（上海）有限公司，成立于2019-12-12，位于上海，法定代表人：崔懿宁，登记状态：存续，注册资本4700万美元，公司类型：港澳台资