Ant International-Service Delivery Manager-Malaysia当面告知
蚂蚁科技集团股份有限公司
2027-01-03 00:00:00
27届28届实习本科硕士
岗位详情
地区：
海外
专业要求：
专业不限
岗位职责：
1. Service Delivery Management:
- Optimize operation resources through strategic planning and AI-enabled operations
- Establish standardized management mechanisms for healthy and stable center operations
2. Operational Risk Monitoring:
- Implement comprehensive monitoring of operational risks across resources
- Develop risk surveillance and emergency response with cross-departmental coordination
3. Resource Demand Coordination:
- Manage pre-delivery requirements for new services
- Provide bidding support and maintain dynamic resource information systems
4. Team Empowerment:
- Leverage AI tools to enhance team capabilities
- Optimize service delivery efficiency while achieving business KPIs
招聘要求：
1. Bachelor's degree or higher; IELTS 6.5+ or equivalent English proficiency
2. 5+ years in contact center project management (100+ headcount preferred)
3. Strong logical thinking, teamwork, and communication skills
4. Proficiency in data analysis and professional reporting (PPT/Excel)
5. Priority given to: AI operations experience, Lean Six Sigma certification
6. Experience managing multi-lingual teams (EN/ZH/MY) is a plus
公司介绍
蚂蚁科技集团股份有限公司
蚂蚁科技集团股份有限公司，成立于2000-10-19，位于浙江，法定代表人：韩歆毅，登记状态：存续，注册资本3500000万人民币，公司类型：民营/私企
蚂蚁集团是中国较大的移动支付平台支付宝的母公司，也是全球金融科技开放平台，致力于以科技推动包括金融服务业在内的全球现代服务业的数字化升级，携手合作伙伴为消费者和小微企业提供普惠、绿色、可持续的服务，为世界带来微小而美好的改变。