We're seeking a data-driven Sales Operations professional to optimize our performance engine. You'll serve as the bridge between Salesforce, data insights, and our sales team - owning system administration, building strategic reports, and providing actionable insights that drive business growth and operational efficiency. Exceptional English communication and a deep understanding of business process are critical for success. Key Responsibilities: 1. Data-Driven Insights & Reporting ● Conduct deep-dive analysis on Americas-specific sales data to identify trends, opportunities, and areas for process improvement and growth acceleration. ● Develop, automate, and maintain key reports and dashboards to track KPIs (e.g., pipeline health, conversion rates, sales productivity) for the Americas leadership team. ● Translate complex data findings into clear, actionable recommendations and present them to stakeholders in the Americas. ● Ensure data accuracy and consistency across all customer and sales reporting sources. 2. Customer Lifecycle Management: ● Develop and refine customer management frameworks and playbooks aligned with the Americas sales motion. ● Analyse customer health scores, adoption metrics, and expansion signals to provide insights for customer success and sales teams. ● Identify bottlenecks in lead-to-renewal processes and recommend improvements that enhance customer experience and sales efficiency. ● Collaborate with Marketing, Sales, and CS teams to streamline handoffs and align on customer journey milestones. 3. Stakeholder & Cross-functional Support: ● Partner with sales leadership and marketing team to optimize sales processes and remove operational friction. ● Provide training and enablement to sales reps and managers on how to leverage Salesforce reports and interpret data effectively. ● Work on ad-hoc analysis and projects and other related duties as assigned or requested. 4. CRM (Salesforce) Enablement: ● Utilize Salesforce on a daily basis for data extraction, report generation, and dashboard creation. ● Act as a liaison between the Americas sales team and the technical CRM product to communicate business needs and ensure the system supports regional requirements. ● Ensure the highest level of data quality and hygiene for all Americas accounts and contacts. ● Manage user setup, profiles, roles, permissions.