You will be joining our Customer Servise Team and contribute your expertise and skills to providing exceptional customer service. 1.Manage overseas agent relations, documents, customer codes, credit applications, contracts and accounts receivable. 2.Recommend qualified agents to branches, evaluate agent performance and resolve cooperation issues. 3.Guide branches to provide professional logistics solutions to safeguard the company’s brand image. 4.Follow up quotations for agent and nominated cargo businesses. 5.Sort internal regulatory data and monitor project implementation. 6.Operate overseas social media and create promotional materials to boost global brand influence. 7.Analyze industry trends and source efficiency tools for sales teams. 8.Offer administrative support including notice release, data update, event coordination and system maintenance. 9.Complete other tasks assigned by supervisors. 1.Proficient in international ocean/air freight procedures with hands-on operational experience. 2.Capable of managing full-range international freight forwarding operations and consolidating client-company partnerships through quality service and professional execution. 3.Possess international trade knowledge with familiarity in various trade terms, import/export procedures, and relevant documentation preparation. 4.Demonstrate strong responsibility, excellent interpersonal communication skills, customer service orientation, and collaborative team spirit. 5.Exhibit strong adaptability to changes, effective coordination capabilities, and problem-solving competencies. 6.Proactive work approach with troubleshooting skills and commitment to customer service roles. 7.Proficient in English business correspondence writing. 8.Outstanding professional ethics with strong integrity, accountability, and dedication. 9.Principle-driven with exceptional organizational skills, stress resilience.