Implementation and deployment Assist with the design and configuration of the software that manages our robot fleets and fulfillment solutions Deploy client system solutions on Linux servers and manage databases using SQL Close out implementations against the project closing checklist Integration and testing Run API and functional testing sessions with clients to integrate Geek+ systems with client systems Drive and participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), using these cycles to take over system knowledge from the implementation team Post-launch support Provide remote and onsite hypercare after go-live, including hardware, software, and network troubleshooting and firmware upgrades Respond to customer inquiries and track each issue through to resolution within agreed timelines and SLAs Develop training materials and SOPs for system operation, fault recovery, and exception handling Communication and collaboration Communicate with clients by phone, email, and chat, providing clear written instructions and technical documentation Facilitate and drive cross-functional collaboration, including coordination with overseas teams as needed Required Qualifications Bachelor's degree in Management Information Systems, Industrial Engineering, Mechanical Engineering, Electrical and Computer Engineering, Computer Science, or a related field Professional working proficiency in both Mandarin and English, spoken and written Hands-on experience with SQL and Linux Proficiency with Microsoft Office and online collaboration tools Willingness and ability to travel domestically within the Americas up to 75% to support client projects Strong attention to detail and a willingness to learn Preferred Qualifications Internship or professional experience in software, hardware, or network product support Exposure to or working knowledge of Redis, Nginx, Postman, RESTful APIs, JDK, and cloud platforms Experience with WMS, WES, MES, or WCS systems