OceanBase-Customer Success Manager-OceanBase当面告知
蚂蚁科技集团股份有限公司
2026-11-22 00:00:00
社招本科硕士
岗位详情
地区：
海外
专业要求：
通信工程计算机科学与技术
岗位职责：
1、 As the customer success manager, you will be responsible for service team management, customer communication management, project plan management, scope management, change management, risk management, quality management and emergency handling. And you will act as the primary point of accountability to ensure professional service and global support are delivered on time and quality.
2、 Act as the key driver for service plans and technical solutions related to customer success.
3、 Develop customized customer success plans while assisting clients in understanding OceanBase services and products.
4、 Manage customer relationships, proactively identify customer needs, facilitate new business opportunities and ensure service delivery.
5、 Manage service partners if needed.
招聘要求：
1. At least 5 years of experience in project management or service management, or 5+ years of technical/business team management experience, or 5+ years of sales experience.
2. Proven experience in independently managing key customers, with excellent customer communication skills and the ability to effectively drive key stakeholders for decision-making.
3. Bachelor’s degree or higher, preferably in Computer Science, Telecommunications, or a related field. Candidates with solution design, software development or DBA experience are preferred.
4. Excellent communication, problem-solving, and teamwork skills, with a strong sense of ownership, self-motivation, and proactive mindset.
5. Good English communication skills, minimum with CET-4.
6. Willingess to work and live in Kuala Lumpur is preferred.
公司介绍
蚂蚁科技集团股份有限公司
蚂蚁科技集团股份有限公司，成立于2000-10-19，位于浙江，法定代表人：韩歆毅，登记状态：存续，注册资本3500000万人民币，公司类型：民营/私企
蚂蚁集团是中国较大的移动支付平台支付宝的母公司，也是全球金融科技开放平台，致力于以科技推动包括金融服务业在内的全球现代服务业的数字化升级，携手合作伙伴为消费者和小微企业提供普惠、绿色、可持续的服务，为世界带来微小而美好的改变。