工作职责： • Be responsible for providing premium technical support leading to wins, as well as ongoing support for existing products and customer programs as needed; this includes customer ESL templates design, Test Environment maintenance and other IT support tasks. • Work with R&D team on system upgrading/migration/troubleshooting. • Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure. • Customer claims/ticket processing and follow-up. • Work with project manager to provide accurate, timely, and quality responses to customer technical support requests. • Work in the lab with various test equipment to verify customer issues, debug, validate solutions, and design ideas. • Collaborate with sales and marketing teams to develop value propositions to promote relevant application strategies as appropriate to support customer design-in. • Develop the proficient knowledge of ESL system for decision and trade-offs between the cost and customer satisfaction. • Customer service quality review. • Provide technical training for customers. 任职资格： 1. Bachelor’s degree or above in computer, internet or automation, with around 2 years of related work experience; 2. Familiar with Linux and Windows operating system; 3. Familiar with API and web system/software; 4. Familiar with Java script and JS troubleshooting; 5. Familiar with basic network troubleshooting; 6. Familiar with database (MySQL/MSSQL) and basic SQL(CURD); 7. Have good language and expression skills, being good at English and Mandarin; 8. Have experience in customer communication; 9. Have project management skills to drive initiatives to the required outcome; 10. You love and understanding for technology; 11. Have eagerness to Learn; 12. Driving license is preferred.